holiday?

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skywave
Сообщения: 12
Зарегистрирован: 30 дек 2012, 13:34
Operating system: SBS 2012 (to be substituted with a ROSA RELS)
WIN7 clients
Откуда: Luxembourg, Europe

holiday?

Сообщение skywave » 04 янв 2013, 18:21

Happy New Year :)
I'm just wondering: is everyone still on holiday?
I have sent several tickets regarding the RELS installation and configuration - but no personal replies yet - just the auto replies from support tickets..

Krgds,
Henri
Cheers from Henri ..to endure to achieve..
SBS user for decades. MS will stop patching. Means running 2 servers for same features. Time to change to RELS!

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ДроноваЮ
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Operating system: Ubuntu/ROSA
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Re: holiday?

Сообщение ДроноваЮ » 04 янв 2013, 22:33

Yes. In Russia we have this big 'NY+orthodox christmas' holiday. The Orthodox Christmas is the 7th of January, and the first working day will be the 9th of January. Happy New Year to you, too, and sorry for the inconvenience. :)

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skywave
Сообщения: 12
Зарегистрирован: 30 дек 2012, 13:34
Operating system: SBS 2012 (to be substituted with a ROSA RELS)
WIN7 clients
Откуда: Luxembourg, Europe

Re: holiday?

Сообщение skywave » 05 янв 2013, 00:09

Ah I see - well Merry Christmas to you all then :)
Cheers from Henri ..to endure to achieve..
SBS user for decades. MS will stop patching. Means running 2 servers for same features. Time to change to RELS!

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skywave
Сообщения: 12
Зарегистрирован: 30 дек 2012, 13:34
Operating system: SBS 2012 (to be substituted with a ROSA RELS)
WIN7 clients
Откуда: Luxembourg, Europe

Re: holiday?

Сообщение skywave » 10 янв 2013, 13:52

Howdy again guys,
Could someone pls inform me when you guys are starting up your support service again?
I started sending requests before new year - but because you have been on holiday I realize there was no replies yet.
Now I just tried to send a new message referring to my ticket number - but the emails are returned as being rejected for the support-server@rosalabs.ru and support-server@rosalabs.com.

I would really like support as to why my RELS apparently can receive mails from external sender - I see them in the mail spool dir for the user - but I cannot logon to the mail account via e.g. MS Live Mail..
Message in live mail is that user and password is rejected by the server..

Cheers
Henri
Cheers from Henri ..to endure to achieve..
SBS user for decades. MS will stop patching. Means running 2 servers for same features. Time to change to RELS!

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ДроноваЮ
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Re: holiday?

Сообщение ДроноваЮ » 10 янв 2013, 18:37

Plese wisit this page: http://www.rosalab.com/products/server/download and fill out the form for getting 30 days of free support.
Also I'm in the process of clearing out the situation around these mail addresses and the support.

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ДроноваЮ
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Re: holiday?

Сообщение ДроноваЮ » 10 янв 2013, 18:53

UPDATE -- the support said they've received your first letter and the tickets regarding your issues were created. So your situation should be cleared by now.
Regarding the domain: it's 'lab' not 'labs'.

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skywave
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Operating system: SBS 2012 (to be substituted with a ROSA RELS)
WIN7 clients
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Re: holiday?

Сообщение skywave » 10 янв 2013, 19:26

ok wil go fill in the form now..
yes I wrote wrong email address in the post above - for the actual emails I did enter support-server@rosalab.ru and also tried same for .com
they came return as undeliverable..

cheers
Cheers from Henri ..to endure to achieve..
SBS user for decades. MS will stop patching. Means running 2 servers for same features. Time to change to RELS!

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ДроноваЮ
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Re: holiday?

Сообщение ДроноваЮ » 10 янв 2013, 19:31

But did you ever received an e-mail from them? I mean something like -- "we've got your letter and we are working on your problem" etc.

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skywave
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Operating system: SBS 2012 (to be substituted with a ROSA RELS)
WIN7 clients
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Re: holiday?

Сообщение skywave » 10 янв 2013, 19:38

nope - never.. Your replies in this thread is all contact I've had - apart from the auto ticket replies from support..
The server has been shut down for more than a week in waiting for your guys to contact me to sort the problems..

anyway - I'm pretty impressed by your server OS - it looks professional and straight forward to use - but as a self taught home-network administrator there are stuff that I don't fully understand - like the topic with receiving external emails - but being unable to login and check those via a mail client like e.g. Live Mail...

ok - let's close this thread called 'holiday' - i guess it does not have any relevance to the real stuff :)
Последний раз редактировалось skywave 10 янв 2013, 19:44, всего редактировалось 2 раза.
Cheers from Henri ..to endure to achieve..
SBS user for decades. MS will stop patching. Means running 2 servers for same features. Time to change to RELS!

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ДроноваЮ
Сообщения: 2636
Зарегистрирован: 01 июн 2011, 13:11
Operating system: Ubuntu/ROSA
Откуда: Москва

Re: holiday?

Сообщение ДроноваЮ » 10 янв 2013, 19:41

skywave писал(а):nope - never..
I'll try to fire them up. :evil:
let's close this thread called 'holiday'
You're really sure? The thread name is not very relevant but it's ok, we're discussing real questions here, the name does not matter much, imho.

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skywave
Сообщения: 12
Зарегистрирован: 30 дек 2012, 13:34
Operating system: SBS 2012 (to be substituted with a ROSA RELS)
WIN7 clients
Откуда: Luxembourg, Europe

Re: holiday?

Сообщение skywave » 10 янв 2013, 19:42

aha ok - let's keep the thread then - maybe someone else can be entertained over it... :)
Cheers from Henri ..to endure to achieve..
SBS user for decades. MS will stop patching. Means running 2 servers for same features. Time to change to RELS!

Аватара пользователя
skywave
Сообщения: 12
Зарегистрирован: 30 дек 2012, 13:34
Operating system: SBS 2012 (to be substituted with a ROSA RELS)
WIN7 clients
Откуда: Luxembourg, Europe

Re: holiday?

Сообщение skywave » 10 янв 2013, 20:20

when going to this site https://helpdesk.rosalab.ru/index.php?r ... icket_3550
I will need a username and a password - but do not have such - afaik?
Cheers from Henri ..to endure to achieve..
SBS user for decades. MS will stop patching. Means running 2 servers for same features. Time to change to RELS!

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ДроноваЮ
Сообщения: 2636
Зарегистрирован: 01 июн 2011, 13:11
Operating system: Ubuntu/ROSA
Откуда: Москва

Re: holiday?

Сообщение ДроноваЮ » 10 янв 2013, 20:28

Please wait (a little more, again :sorry: ). We'll make everything clear.

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skywave
Сообщения: 12
Зарегистрирован: 30 дек 2012, 13:34
Operating system: SBS 2012 (to be substituted with a ROSA RELS)
WIN7 clients
Откуда: Luxembourg, Europe

Re: holiday?

Сообщение skywave » 10 янв 2013, 21:12

ok I will wait 8)

FYI I have tried sending you an email with latest RELS configuration - but continue to get them returned with this message:

collab.rosalab.ru rejected your message to the following e-mail addresses:

ROSA Server Support (support-server@rosalab.ru)


collab.rosalab.ru gave this error:
<support-server@rosalab.ru>: Recipient address rejected: rosalab.ru


The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.
Cheers from Henri ..to endure to achieve..
SBS user for decades. MS will stop patching. Means running 2 servers for same features. Time to change to RELS!

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ДроноваЮ
Сообщения: 2636
Зарегистрирован: 01 июн 2011, 13:11
Operating system: Ubuntu/ROSA
Откуда: Москва

Re: holiday?

Сообщение ДроноваЮ » 10 янв 2013, 21:15

To make it clear -- I'm the ROSA community manager, not the support. Just trying to help. :)

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